10. Have more questions? Our support team is here to help — contact us anytime!
FAQ
Frequently Asked Questions (FAQ)
1. What materials are your products made from?
All our items are crafted from high-quality, comfortable, and durable fabrics. Each product description includes detailed material information so you know exactly what you’re getting.
2. How do I know my size?
Check our size chart on each product page. For the perfect fit, we recommend measuring yourself and comparing with the chart. If you’re unsure, contact our support team for guidance.
3. How long does shipping take?
Orders are usually processed within 24–48 hours. Standard shipping typically takes 2–7 business days, depending on your location. Express options are also available at checkout.
4. Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email so you can monitor its journey until it arrives at your door.
5. What is your return or exchange policy?
We offer easy returns and exchanges on eligible items. Products must be in original condition, unworn, and with tags. Check our Return & Refund Policy page for full details.
6. Are your products true to the photos?
We strive for accurate product representation. Due to screen differences, colors may slightly vary, but our images and descriptions aim to give you the closest representation possible.
7. How can I contact customer support?
You can reach us via email: contact@luckygot.com or phone: 518-442-9505. Our team is ready to help with any questions or concerns.
8. Do you offer discounts or promotions?
Yes! Follow us on social media or subscribe to our newsletter for exclusive deals, promotions, and new product updates.
9. Can I cancel or change my order?
Orders can be modified or canceled within 24 hours of purchase. Contact our support team immediately if you need assistance.